• World-class clinicians partner with GetHarley to deliver better care and highest-quality products to those seeking personalised skincare routines
• In a crowded market where three new products are launched every hour, GetHarley cuts through the noise to offer bespoke skincare solutions
• The $52m funding is led by a leading international venture capital firm Index Ventures, the backers of Farfetch, Figma and Glossier

London, 7 June 2023: GetHarley, the global online gateway that connects consumers with world-class clinicians and medical grade skincare products, has raised $52 million in funding led by Index Ventures. GetHarley is a partner to leading skincare clinicians, helping them deliver better care to patients and widen the circle of people who can access their expertise. 

There has never been more choice and confusion in the skincare industry – three new skincare products are launched every hour. The result is a fragmented marketplace where the consumer is overwhelmed by choice and lacking a quality filter for professional advice. GetHarley cuts through the noise in this crowded market, and connects consumers directly with skincare professionals who have dedicated their careers to understanding and treating skin. 

Demand for clinical and personalised skincare solutions has boomed in recent years, with the $60 billion global market for medical grade products and aesthetic treatments continuing to grow at 13% year-on-year. Yet the mainstream consultancy model can be clunky and burdensome for clinicians too: instead of focusing on patient care, they must do administrative work, source and manage product inventory, and coordinate patient follow-ups. 

GetHarley – founded by Charmaine Chow, who has been deeply immersed in the beauty and healthcare world in her past role as an analyst, investor and consumer herself – takes a fundamentally different approach to skin health. It matches customers with its one thousand-plus (and constantly growing) network of clinicians to offer skin consultations hosted on the GetHarley platform. Patients can share their concerns and goals, speak to a clinician and be recommended and sent a bespoke skincare routine of the best medical grade products. This seamless experience improves the quality of service that clinicians can provide, and also helps to open up the sector to consumers who would otherwise get overwhelmed or do not know where to start. 

“The skincare industry is overflowing with false claims, celebrity marketing and thousands upon thousands of choices about how to care for your skin,” says Charmaine Chow, CEO and Founder of GetHarley. “You end up wasting huge amounts of time, money and energy trying to figure out what works for you. I should know – I looked everywhere for solutions for my challenging skin. And while consumers are being pulled in multiple directions, clinicians are time-poor and overstretched and you can never quite get hold of them. GetHarley solves all this, giving experts a one-stop platform, and helping global consumers get access to the best advice in a crowded marketplace.”

GetHarley offers personalised product recommendations, high-quality virtual skin consultations and a 24/7 patient concierge service, all from the world’s best clinicians.  Its products and services help clinicians deliver higher quality, more personalised care to their patients. For consumers, GetHarley widens access to world-leading skincare expertise and products, bringing them into the homes of millions of people who otherwise would not or could not travel to the clinician’s rooms.

Since its launch, GetHarley has assembled a global team of 70 that, with the support of recent funding, is set to double in the next 12 months as it continues to expand globally. It has seen triple-digit annual growth since its launch and is used by over 100,000 patients today. 

“GetHarley is a quality champion and partner for both the clinics and the consumer,” says Danny Rimer, Board Member and Partner of Index Ventures. “People are now incredibly savvy about what they’re buying – especially at a time of economic scarcity, when they want their money to be channelled into meaningful purchases. They rightly want brands and experiences that are transparent, authentic and can deliver a tailored service. GetHarley meets all these criteria and more, and we’re incredibly excited to partner with them.” 

The Company’s angel investor base includes high-profile executives such as Andrew Robb (ex-COO of Farfetch), Sian Keane (current Chief People Officer of Farfetch), John Veichmanis (COO of Carwow), Vincenzo Iozzo (ex-CrowdStrike and cybersecurity expert) and James Vincent (Founder of FNDR and brand strategist for Apple and Airbnb). The investment was led by Index Ventures (backers of Farfetch, Figma and Discord), supported by additional investment from Headline Venture (Bumble, Groupon), Visionaries Club (Personio, Miro) and Village Global (Multiverse, Pave).

ENDS

About GetHarley

GetHarley, named after the famous ‘Harley Street’ in London where many leading doctors and physicians have their practices, is a digital platform and service that connects skincare clinicians with consumers and pharmaceutical brands. Through GetHarley’s platform, consumers can access personalised product recommendations, high-quality virtual skin consultations and a 24/7 patient concierge service. GetHarley is the first platform to combine technology with the expertise of a skincare clinician to deliver a personalised and highly effective skin health journey.

About Index Ventures 

Index Ventures is a London and San Francisco-based international venture capital firm that helps the most ambitious entrepreneurs turn bold ideas into global businesses. Index-backed companies that are reshaping the world around us include Dropbox, Farfetch, Glossier and Slack. To learn more, visit www.indexventures.com.